Towards an integrative model of the contribution of information systems to logistics performance: Theoretical framework

Abstract

In a context of accelerated digital transformation and increasingly complex supply chains, information systems (IS) are a major strategic lever for logistics performance. However, the literature remains fragmented in terms of the mechanisms explaining their effective contribution, favoring a technology-centric approach and neglecting the role of intermediate organizational capabilities.

This article proposes an integrative theoretical framework based on the Resource-Based View (RBV) and dynamic capabilities theory. It argues that the impact of IS on logistics performance is fundamentally indirect, mediated by the development of three specific organizational capabilities: the integration capability, the flexibility capability, and the analytical capability of information systems. These capabilities respectively improve internal and interorganizational coordination, strengthen adaptability to environmental changes, and optimize the strategic use of logistics data.