Creativity in the Banking Industry: Navigating the Fine Line between Resilience and Risk

Abstract

This article examines the impact of the creativity of experts in the banking sector on operational risk and organizational resilience. The methodology includes a comprehensive search of Scopus database, followed by screening and selection based on pre-defined inclusion and exclusion criteria. The selected articles were then analyzed and synthesized using a thematic approach. The findings suggest that creativity can be both a source of risk and a source of resilience in the banking sector, depending on how it is managed and implemented. While creativity can lead to innovative and profitable strategies, it can also result in unethical and fraudulent practices. Therefore, it is important for banks to establish effective mechanisms to manage and monitor creativity, such as risk management systems and ethical codes of conduct. This review provides insights for academics, practitioners, and policymakers to better understand the role of creativity in the banking sector and its implications for operational risk and organizational resilience.